Our internet cable was supported by a metal rod which was connected to our house under the siding. A storm ripped this loose and it and the cable are now dangling at about head-height from where they leave the house. They pass through tree branches, and I assume that the tree branches whipping around in the last storm were what pulled the cable loose. The cable is still connected and we still have internet.

We have scheduled two 8am-8pm service window visits but no technician has shown up. I'm worried that the big storms today and tomorrow are going to knock the cable down and knock our internet out, and I'm uncertain of how to get someone out here to fix the problem.

Is there anything we can do to stabilize the cable or will that risk making things worse? How risky is this in terms of service?

How can we get someone out here to fix the goddamn thing? As long as we have internet, I work from home so someone is here to meet with the tech, but I can't just take infinite days off from work if the service goes down (and I can't work from a hotspot for security reasons).