ECI Software Solutions, a Westlake-based global provider of cloud-based business management software and services, has acquired Avid Ratings, a Madison, Wisconsin-based provider of leading customer experience solutions designed specifically for the homebuilding industry.

ECI CEO Trevor Gruenewald said Avid Ratings' solutions "offer unmatched, industry-specific capabilities that help homebuilders better understand and enhance the customer experience, filling a key gap in our portfolio."

"This acquisition aligns perfectly with our commitment to investing in AI and other innovative technologies to deliver comprehensive software suites and keep our customers competitive," Gruenewald added in a statement.

Terms of the deal were not disclosed.

ECI said the strategic deal expands its industry-specific solutions for homebuilders by adding advanced customer experience management tools and AI-powered platforms, enabling builders to enhance customer satisfaction and streamline operations.

Avid Ratings specializes in measuring and analyzing customer feedback at every stage of the homebuyer journey.

Via its flagship product, AvidCX, the company streamlines customer experience management for homebuilders with deep analytics and feedback tools. Avid Ratings brings additional cutting-edge technology to ECI with its AI-powered AvidWarranty platform, currently under development, and its post-move-in home management platform, HomeKeep.

ECI said that by creating stronger integration capabilities with its existing integrated home construction solutions, including MarkSystems and Lasso, the company will be able to deliver more powerful data sharing and automation capabilities to customers.

"As we join forces with ECI Software Solutions, I'm incredibly excited about the new opportunities this close collaboration brings to our customers and employees," Aaron Everson, CEO of Avid Ratings, said in a statement. "This acquisition opens new avenues for growth, development and collaboration within a dynamic organization that shares our vision for the future. We believe this is a transformative moment that will deliver immense value to our internal team, our partners and our growing customer base."

Avid Ratings' team will join ECI immediately, ECI said.

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