Employee engagement is suffering from the ongoing restructuring at SAP, although the software company reported good figures and has raised its outlook.

There are rumblings among the SAP workforce: The index value for employee engagement is at a ten-year low. For 2024, SAP management around CEO Christian Klein expects only 70 to 74 percent. This is according to the current financial report for the third quarter of 2023.

The index is determined on the basis of five questions from employee surveys and indicates the percentage of questions answered positively, according to SAP. "Employee engagement is an expression of the satisfaction and commitment of our employees, their pride in our company and their identification with SAP," the company said. "We use this metric because we know that our growth strategy depends on engaged employees."

But there is dissatisfaction among SAP employees. At the beginning of 2024, the group had announced a restructuring program that was to affect about 8000 jobs. Terms such as layoffs and job cuts were avoided by those responsible. It is a measure to set up qualifications and resources according to future business requirements, the SAP managers said instead. In 2024, the company wants to focus more strongly on key strategic growth areas such as AI for companies.