@r767831w We are here to help and we definitely want to get it fixed! I'm terribly sorry that you're experiencing this website issue. Please send us a private message with your full name, mailing address and email address so we can locate your account and look into the error message. You may need to enable your private messages, here is an article with steps to do that: https://aarp.info/47hWcl7. I look forward to speaking with you further! - Janelle M.