A T-MOBILE customer has shared his experience being overcharged by $5,704 over 23 months.
Mendy Lipszyc recently took to Facebook to share his frustration over a staggering billing mistake by the telecom giant.
According to Lipszyc, T-Mobile overcharged him by $248 a month for the past 23 months, totaling an overbilling of $5,704.
In July 2022, Lipszyc says he canceled six business lines with T-Mobile, assuming the charges would stop accordingly.
However, despite the lines being canceled, he continued to be billed for them due to autopay -- something he didn't notice until recently.
When he contacted customer service, a representative attempted to help by escalating the issue to their supervisors, seeking to credit the full amount.
To Lipszyc's shock, T-Mobile's response was far from accommodating.
The telecom company told him they could only refund charges for the past 90 days, amounting to just a fraction of the total overpayment.
"I would think a major corporation like T-Mobile would apologize for overbilling nearly six grand, but instead they are refusing to fix their mistakes!" Lipszyc wrote.
In an update, Lipszyc noted that he was informed the only department that could potentially assist him further is the Executive Response Team, which can only be contacted through outdated methods like snail mail or fax.
He criticized T-Mobile's lack of modern customer service options, calling out CEO Mike Sievert directly: "Mike Sievert, your company is still living in the '90s!"
As of now, it remains to be seen whether T-Mobile will address the situation or revise its stance on the refund.
Another T-Mobile customer recently complained of also being overcharged by the company.
Stacey Barowich took to Facebook to voice her frustration with T-Mobile after allegedly receiving poor customer service and facing a billing issue.
Barowich claimed she spent three hours on the phone with T-Mobile last month to correct a $300 charge for a piece of equipment she had already returned.
Despite assurances from a customer service representative that the issue had been resolved and the fee would not be charged, Barowich alleged that the charge reappeared on her next bill.
"Well well, got my bill this month, SMH SMH, still being charged, services not canceled," she wrote.
Adding to her frustration, Barowich said she was once again put on hold for hours, speaking with representatives who she felt lacked the authority to help.
"I don't have 3 hours to talk to someone offshore who has no authority, and you OWE me $300.00," she raged.
Commenters sympathized with Barowich in the post's comments and shared their thoughts on her situation.
"What a nightmare!" one person said.
"That's todays customer service," another commenter wrote.
"Customer service is not like it was when we were younger," a third person said.
Meanwhile, The U.S. Sun has been monitoring cases of customers being overcharged by different retailers.
Target recently faced backlash over claims that customers were being overcharged at multiple locations.
The retailer was criticized after a report suggested that several California stores had charged shoppers more than the advertised prices for certain items.